Proactive Employee Assistance Program

The utilisation rates of our EAP are triple the industry average. That means three times as many people getting the help they need to get their lives back on track.

  • Why does mental health matter?

    At any one point in time 1 in 5 people are experiencing some kind of issue related to mental illness, most commonly depression or anxiety. Just like a physical illness, when you’re depressed or anxious or just emotionally overwhelmed it’s seemingly impossible to concentrate. You feel exhausted and just try to get through the day. You’re not switched-on, and as a result your work suffers. Sometimes we don’t turn up at work at all, in fact studies show that 1 in 3 sick days taken in Australia are really due to mental health issues. A proactive EAP service can help both employees and businesses.

    While we rarely think twice about seeing a doctor when we’re feeling under the weather, the social taboo and costs associated with seeking help for mental health issues prevent most people from doing anything about it. Instead, most people suffer in silence, extending their own suffering and dragging down the productivity of their team. Employee Assistance Programs aim to improve communication and encourage support.

  • How does it work?

    With our EAP service, the fears around the social taboo of mental health as well as the cost are removed. Employees and their immediate family members can call our confidential first response team 24 hours a day, 7 days a week and remain anonymous if they so choose.

    From there, the first response operator will determine the severity of the situation and either call emergency services or offer counselling sessions, either by phone or face-to-face. We then step in and organise to have one of our counsellors engage with the caller and the process of healing can begin. At no point do we ever divulge to the employer which employee is using the service, unless the employee explicitly requests that we inform the employer in writing. The cost of the sessions is then passed on to the employer.

  • What makes MWA’s EAP different?

    We pride ourselves on being the most trusted and respected name in the business, through building a nationwide network of counsellors who meet our high standards and share our ambitious vision. To this end, we ensure that each counsellor has current psychology and/or counselling qualifications and has current industry association membership. But we don’t just stop there. We also personally vet each counsellor to ensure they possess excellent interpersonal skills, are empathetic, professional, and sign a Service Level Agreement with MWA. Additionally, as part of our CQIS we have a session feedback system in place which allows us to monitor the satisfaction levels of those who receive counselling so that we can make certain that we are delivering on our promise of quality and integrity.

  • How does my company stand to benefit?

    With almost half the population going through some kind of mental health issue at some point in their lives, the cost to business is immense. Nationally, it’s estimated that it costs the Australian government around $11bn a year in lost productivity. It’s a key driver behind absenteeism, and a major factor in presenteeism. It accelerates burnout and turnover, fragments teams, and saps at staff morale leading to dismal rates of engagement and productivity. The traditional, reactive approach means managers are left to carry the burden, resulting in frustration and exhaustion. Our proactive approach to employee assistance programs can remove this burden and put everyone on the front-foot, where they can focus all their energy on delivering value to the company.